General Terms and Conditions of Your Laser Clinic

Table of Contents
1. General
2. Agreement
3. Consent
4. Information
5. Rates
6. Payment
7. Cancellation
8. Liability
9. Complaints
10. Nullity
11. Applicable law
12. Amendment

1. General
a) In these conditions Your Laser Clinic is defined as: Your Laser Clinic located at the Javastraat 69A in The Hague and Your Laser Clinic located at the Hoogstraat 29A in Rotterdam and the employees associated with Your Laser Clinic.
b) In these conditions, 'client/patient' means the person who instructs Your Laser Clinic for treatment.
c) In these conditions, 'client/patient' also means his/her legal representative.
d) These conditions form part of every agreement between the client/patient and Your Laser Clinic.
e) These conditions also apply in the event Your Laser Clinic engages third parties for the execution of the assignment.
f) The effect of Article 7:404 and Article 7:407 paragraph 2 of the Dutch Civil Code is expressly excluded.

2. Agreement
a) The agreement between Your Laser Clinic and the client/patient involves the client's/patient's order to Your Laser Clinic for treatment.
b) Your Laser Clinic is entitled not to comply with an unreasonable request from the client/patient and may refuse to carry out treatment.
c) Once a payment has been made to Your Laser Clinic, the client cannot receive a refund. However, the client can get a voucher with the remaining amount and give it away or use it himself at a later time. Also, the remaining treatments may be taken over by someone else.
d) An exception to 2.3 is when the client can no longer be treated due to illness. Your Laser Clinic should then receive a letter from the doctor/specialist as proof of this. The costs can then be refunded.
e) Termination or suspension of the agreement is also possible if the client/patient behaves inappropriately or improperly towards Your Laser Clinic or its employees or the volunteers working there and/or towards fellow clients or their visitors.
f) If the client has purchased a package from Your Laser Clinic, this is valid for an indefinite period of time.

3. Consent
a) Prior to the execution of the treatment agreement via the Ipad, the client grants unconditional and unreserved consent to this effect to Your Laser Clinic by completing and signing Your Laser Clinic's digital intake form.
b) Your Laser Clinic may require the client/patient to confirm his/her consent digitally via the Ipad.
c) The client grants unconditional and unreserved consent - with due care - for the registration of his/her personal and medical data relevant to the treatment and the settlement of the treatment.
d) In the event that the client/patient refuses or withdraws his/her consent, Your Laser Clinic will not (no longer) provide treatment.

4. Information
The client/patient must promptly inform Your Laser Clinic and keep it informed of all information necessary for the proper execution of the agreement.

5. Rates
Rates, unless expressly agreed otherwise in writing, are for the duration of one calendar year and may be adjusted annually.

6. Payment
a) The client/patient shall pay in cash or by debit card immediately after treatment.
b) In the event of payment arrears, Your Laser Clinic is authorized to suspend further treatment or to provide it only against immediate cash payment.
c) The payment obligation shall not be suspended by the client/patient lodging a complaint against Your Laser Clinic about the invoice and/or treatment, unless Your Laser Clinic agrees to suspend the payment obligation.
d) The payment obligation shall not lapse if the client/patient terminates the agreement.

7. Cancellation
a) If the client/patient is unable to attend an appointment, he/she should cancel by telephone with Your Laser Clinic no later than forty-eight (48) hours in advance.
b) If the client/patient fails to cancel on time, Your Laser Clinic may charge the treatment fee in full or in part.
c) Appointments should be cancelled by telephone or email. The cancellation will be registered the moment the cancellation is received by Your Laser Clinic. Inability to reach Your Laser Clinic by phone cannot be a reason for not canceling an appointment in time.

8. Liability
a) If an event occurs during treatment, including non-, incomplete or late execution of treatment, which leads to liability on the part of Your Laser Clinic, then such liability is limited to the amount which Your Laser Clinic's liability insurance policy grants entitlement to. However, Your Laser Clinic shall not be liable if, at the time the event occurs, the client/patient is in default of any obligation to Your Laser Clinic.
b) Your Laser Clinic cannot give any guarantee as to the amount of hair reduction after the treatment(s), or the number of treatments to achieve the desired hair reduction.
c) Your Laser Clinic is not liable for burns and/or damage to the skin caused by tattoos, piercings, birthmarks and/or pigmentation, among other things.
d) Your Laser Clinic is not liable for (aggravated) pigmentation on skin after treatment(s).

9. Complaints
In case of dissatisfaction or a complaint by the client/patient about the treatment by Your Laser Clinic, the client/patient will notify Your Laser Clinic by email as soon as possible, within 48 hours. Your Laser Clinic and the client/patient will then both make an effort to find a solution.

10. Nullity
In case any provision of these terms and conditions is void or voidable, this shall not affect the validity of the remaining provisions.

11. Applicable law
The agreement concluded between Your Laser Clinic and the client/patient, and any further agreements concluded in execution thereof, shall be governed exclusively by Dutch law.

12. Modification
a) Your Laser Clinic reserves the right to modify these terms and conditions at any time.
b) If the client/patient does not object to the modification of the terms and conditions with reasons within one (1) month after the date of the announcement, the client/patient shall be deemed to have accepted the modification. If the client/patient makes a reasoned objection to the change in the terms and conditions within one (1) month after the date of the announcement, this shall constitute grounds for dissolution of the agreement.